I have a question, Where can I contact Innersloth? I've gotten the new update and I can't make a name or anything. I know it has to do with creating an account but it says that it is an unsupported platform. I also lost all my pets and most of my outfits Is there any way I can fix this?? I have also bought among us here on itch.
According to the contact page for itch.io when you check how to get support relating to Among Us, the support email is:
us@innersloth.com
According to recent communication from Innersloth where they've been telling people how to contact them, the support email is:
support@innersloth.com
I emailed the first address a week ago and have gotten no reply. I emailed the second address 4 days ago and have gotten no reply. Once the second email gets past a week with no reply, I'll be contacting itch.io to request a refund from them.
Some people have objections due to a variety of concerns relating to the company's behaviour, including recently doing the "making China happy" thing alongside a lot of other big names in the industry. There's also the past 18 months of the Steam client having been a known health hazard (causing issues for people with migraines, epilepsy and a few other conditions) which Valve has not just ignored, but actually made worse instead of better since they caused the problem.
very good game but when I installed the game I started the session as you promised but when I wanted to reinstall the game because I had little space and I wanted to start session, it told me (Error GoogleAuthFail) Please fix that :(
I paid the game here, not in Steam, because I wanted the game, not the Steam key. Now it's impossible to play without Steam. WHY? I don't want to download Steam. I want my money back.
Contact support. When checking support page for itch.io they give the email address us@innersloth.com as a support contact but recent messages from the company have suggested to use support@innersloth.com - I emailed the first address 5 days ago and the second one yesterday, haven't heard back from either yet.
Worst-case, if they don't reply in a week or so, contact itch.io support about the issue, and mention that the company isn't responding to your emails. But do give them a bit of time. This update has (obviously) not gone smoothly so they're going to have a lot of emails to work through.
The itch.io version also comes with a Steam key. You can find it on your download page for the game. You don't need to repurchase the game. Doesn't help the growing numbers of users who are avoiding Steam,though. Which particularly sucks for those who are forced to do so because Valve turned their client into a health hazard for some people with migraines, epilepsy, vertigo and several other conditions and have knowingly refused to fix it for over 18 months now.
According to a comment about a day ago here, the devs supposedly said on Discord that the itch.io version of the game is no longer being supported. Haven't seen any official source for that myself, but given the existence of an error saying that, it would seem logical that they would only put an "unsupported version" message into the code if they intended to stop supporting something.
I've contacted them using the email address I was given by the itch.io support page (us@innersloth.com). That got an automated "we've received your message" reply straight away, but it's been almost 4 days since I sent the message without a reply yet.
I've seen mention of a different email address being used by support (support@innersloth.com) in the comments here as well, and have re-sent my email to that address today. Hopefully one of these messages will get a response soon.
I KNOW HOW TO FIX IT DUDE. Every Itch download comes with a Steam key. Go to download Among Us, get the steam key, install steam if you haven't already, put in the key, and hit play.
Unless you have reason not to use Steam (which there are a few reasons for, incluing it having been a known health hazard for some people for a year and a half now). That doesn't "fix" it, it provides a (bad) workaround.
It's triggering migraines, epilepsy, vertigo and some other conditions for people ever since the big revamp of the UI in late 2019. In spite of knowing it's a problem since a few days after the update, the only thing Valve has done which relates to the problem has been to block access to the only safe workaround that existed.
My son updated and re-installed the new Among Us map. Now we have purple blobs as the characters. Does anyone know why or what needs to be done. My son uses a chromebook, it's the newest version of the chromebook. TIA!
Hello! To fix this problem: as you know you have a steam key, so if steams not installed you should need to have it. You can play it on Steam, but not itch.io. Recently i think they said theyre not using itch.io for users to be downloading it and buying it on there.
The reason Among Us isn't free for PC is because the devs need to pay for the servers that allow you to play online with people around the globe. Servers cost a lot of money, and the best multiplayer games use good hard-working expensive servers. So that's why Among Us isn't free for PC. It's because of server costs.
It wont work, you probably need a android because aswell since an apple product (mac) cant buy the game, thats also why apple phones won work. Atleast i think
hi there my friend bought a new laptop and bought and installed on windows10 among us v2021.3.21m. when she tries to join our game, she gets an error message "incorrect version....this room was made with among us v2021.3.5.0" what can she do?
← Return to game
Comments
Log in with itch.io to leave a comment.
I have a question, Where can I contact Innersloth?
I've gotten the new update and I can't make a name or anything. I know it has to do with creating an account but it says that it is an unsupported platform.
I also lost all my pets and most of my outfits
Is there any way I can fix this??
I have also bought among us here on itch.
go to your account click sign in and click change name. I'm pretty sure its obvious by now
Nice try; the itch version is broken.
According to the contact page for itch.io when you check how to get support relating to Among Us, the support email is:
us@innersloth.com
According to recent communication from Innersloth where they've been telling people how to contact them, the support email is:
support@innersloth.com
I emailed the first address a week ago and have gotten no reply. I emailed the second address 4 days ago and have gotten no reply. Once the second email gets past a week with no reply, I'll be contacting itch.io to request a refund from them.
why dont u just get steam
Some people have objections due to a variety of concerns relating to the company's behaviour, including recently doing the "making China happy" thing alongside a lot of other big names in the industry. There's also the past 18 months of the Steam client having been a known health hazard (causing issues for people with migraines, epilepsy and a few other conditions) which Valve has not just ignored, but actually made worse instead of better since they caused the problem.
you know that everyone can see that its rickroll
WE KNOW RICKROLL LINK ALREADY!
I knew it was a rick roll but clicked any ways cause i like the song
I sad no more compolitable android 4.0 or 5.0 compolitable android 6.0 or new android my android tablet android 5.1 run :(
You need to quit Among Us if you don't have PC. Do you have PC?
very good game but when I installed the game I started the session as you promised but when I wanted to reinstall the game because I had little space and I wanted to start session, it told me (Error GoogleAuthFail) Please fix that :(
I paid the game here, not in Steam, because I wanted the game, not the Steam key. Now it's impossible to play without Steam. WHY? I don't want to download Steam. I want my money back.
Contact support. When checking support page for itch.io they give the email address us@innersloth.com as a support contact but recent messages from the company have suggested to use support@innersloth.com - I emailed the first address 5 days ago and the second one yesterday, haven't heard back from either yet.
Worst-case, if they don't reply in a week or so, contact itch.io support about the issue, and mention that the company isn't responding to your emails. But do give them a bit of time. This update has (obviously) not gone smoothly so they're going to have a lot of emails to work through.
thank you!
where is the steam key thing at im trying to download among us on steam and people are saying to get a steam key and i dont know where its at
If you bought the game here, it's on the same page as the download
Sussy sus
sussssss
SUS
how do i update
download the game again
Sus
Sus
sus
شكرا حقا اخير للأسف كنت على وشك حذف اللعبة ولكن بعدها فتحت
Google store
ووجدت تحديث
شكرا حقا👍👍👏👏👏
Thank you thank you
now i can play and, use free chat thanks ♥️♥️
Good for you
to people who have the problem ''unsupported version'' or similar.
Itch.io is no more supported.
Bought the game here, and can't however still play it?
You may have a steam key yourself if steam's already downloaded yourself.
(If you have anymore problems you can reply and i'll try my best to anwser them..Plz dont reply like till 5PM or so in the CEST timezone)
so that means you have to buy it from steam
you'd still have a steam key
The itch.io version also comes with a Steam key. You can find it on your download page for the game. You don't need to repurchase the game. Doesn't help the growing numbers of users who are avoiding Steam,though. Which particularly sucks for those who are forced to do so because Valve turned their client into a health hazard for some people with migraines, epilepsy, vertigo and several other conditions and have knowingly refused to fix it for over 18 months now.
I love this new update
among us tweeted me and said there should be a steam ode here but ... where is it?
https://itch.io/my-purchases
click among us
then click get steam key
hello
hell-o mat-es
how are you.
E
E
e
I get an error when trying to make an account that InnerSloth has not addressed. I get:
Error: Unsupported Platform.
But all platforms are supported for accounts.
According to a comment about a day ago here, the devs supposedly said on Discord that the itch.io version of the game is no longer being supported. Haven't seen any official source for that myself, but given the existence of an error saying that, it would seem logical that they would only put an "unsupported version" message into the code if they intended to stop supporting something.
I've contacted them using the email address I was given by the itch.io support page (us@innersloth.com). That got an automated "we've received your message" reply straight away, but it's been almost 4 days since I sent the message without a reply yet.
I've seen mention of a different email address being used by support (support@innersloth.com) in the comments here as well, and have re-sent my email to that address today. Hopefully one of these messages will get a response soon.
I KNOW HOW TO FIX IT DUDE. Every Itch download comes with a Steam key. Go to download Among Us, get the steam key, install steam if you haven't already, put in the key, and hit play.
Unless you have reason not to use Steam (which there are a few reasons for, incluing it having been a known health hazard for some people for a year and a half now). That doesn't "fix" it, it provides a (bad) workaround.
How the hell is Steam a Health Hazard.
It's triggering migraines, epilepsy, vertigo and some other conditions for people ever since the big revamp of the UI in late 2019. In spite of knowing it's a problem since a few days after the update, the only thing Valve has done which relates to the problem has been to block access to the only safe workaround that existed.
My son updated and re-installed the new Among Us map. Now we have purple blobs as the characters. Does anyone know why or what needs to be done. My son uses a chromebook, it's the newest version of the chromebook. TIA!
Chromebook is a variation of the Linux operating system.
Among Us only supports Windows, so I don't really understand how your Son was able to play the Game without using Tools like WINE or Proton.
I suggest to look at this tutorial: https://beebom.com/install-play-among-us-on-chromebook/
A lot of different ways of playing the game on a chromebook are described here. Maybe one of them works for you?
Me Too! I have not been able to play among us for days I am still trying to troubleshoot!
Amogus
AMOGUS
So Among Us is technically Secret Neighbor, right?
Hey, can someone show me a solution about this error?
I don't know how to fix it, and, Innersloth is going to?
Help, please. (I'm on PC)
MY GOD! THIS IS THE ERROR INNERSLOTH HASN'T TALKED ABOUT! I have the same issue.
I THINK THAT YOU ALL NEED TO QUIT AMONG US
no u
Hello! To fix this problem: as you know you have a steam key, so if steams not installed you should need to have it. You can play it on Steam, but not itch.io. Recently i think they said theyre not using itch.io for users to be downloading it and buying it on there.
Why did they stop supporting Itch?
Who knows, maybe steams easier for them.
Is it me or The Airship image for host is the same as The Skeld? Mira and Polus images are differents. To prove I'll there are the screenshots
it is, its not just you
Not me waiting for mac
Mac wont be there for a long time. Neither will Chromebook, sadly. Dont think they wont test the game so soon
took me a while to realize that crewmate Henry and Ellie is doing the distraction dance on the thumbnail
Hey! i make a animation (a bad animation)
The reason Among Us isn't free for PC is because the devs need to pay for the servers that allow you to play online with people around the globe. Servers cost a lot of money, and the best multiplayer games use good hard-working expensive servers. So that's why Among Us isn't free for PC. It's because of server costs.
Please add Facebook account in among us
FACEBOOK???? thats a joke right?
Bruh
no safechat it sucks
then make a account
my dumb phone isn't letting me verify my apple id
It wont work, you probably need a android because aswell since an apple product (mac) cant buy the game, thats also why apple phones won work. Atleast i think
Never search for "their" on spanish!!!
me, a spanish speaker: ¿su qué?
lol
hi there
my friend bought a new laptop and bought and installed on windows10 among us v2021.3.21m. when she tries to join our game, she gets an error message "incorrect version....this room was made with among us v2021.3.5.0"
what can she do?
Update your game. And tell her to update her game too. The latest version is v2021.3.31.3.
You have to join the lobby with the same version you have. An old version can't join a new version lobby
according to the official discord, being unable to create accounts on the itch version is not a bug. we're just not supported in this version lol
Why not? And will we be supported?
Not so soon. But, you can play on steam. You probably have a key so you can
I found out about the steam key myself, and it worked. Lost all my gamepasses though. :(
I get scared
THATS A BIG SUSSY!!
and im on windows